COMPANY PROFILE

Craig, a St. Augustine native, developed his expertise in title insurance rising through the ranks of a highly successful title company in St. Augustine. His ability to resolve complex title issues quickly and correctly and his personal commitment to excellent customer service combine to maintain his well-deserved reputation within the real estate community for accurate and on schedule closings.  With 30 years of experience, Craig is also well regarded with his business partners for his vast knowledge of the title insurance industry and coupled with his wealth of understanding of all of the vast market changes. Craig has become a staple in the title insurance world. His experience working with builders, developers, investors and regular real estate transactions gives him a depth of experience that is unmatched. Craig’s years in the industry have exposed him to almost every type of transaction and with many different situations that can occur. This added level of experience is what allows him to orchestrate the closing process with minimal delays and preventing the last minute stresses that may occur. Craig is a hands-on manager who personally reviews each and every title commitment, oversees processing, prepares closing documents and conducts closings.

Craig makes himself available to agents, attorneys, realtors and lending professionals outside of regular business hours for questions and to help drive business. On each and every consumer aspect, Craig is always available!

Craig recently passed the Florida Land Title Association’s Certified Land – Title Closer Exam. This added prestigious designation is only held by a few elite title insurance agents in the entire State of Florida and thus further affirms to his business partners that he is the foremost in the field in knowledge, professionalism and offering a continued commitment to the title industry.

Jenny, is a St. Augustine native who has 30 years combined experience in the financial and title insurance industry.  Jenny has developed a strong background in the title industry since starting in 1998.  Jenny has a well earned reputation for being highly committed to providing customers with respect and dignity and has effective communication skills in order to provide customer service excellence. As Escrow Officer, Jenny will manage the entire closing process from examining the title commitment through preparation of closing documents and coordinating all the details to ensure a smooth closing with realtors, lending institutions, brokers, buyers and sellers. Jenny has a depth of knowledge within the industry of title insurance as well as many aspects of the company. She is the anchor of the business, ensuring the integrity of each closing.

Nick joined the Action Title Team, after 17 years as a licensed loan originator and processor.  This added level of mortgage experience has afforded Nick to add the added attention to detail on each and every closing.  As your escrow officer, Nick will oversee the entire closing process from examining the title commitment through preparation of closing documents and coordinating all the details to ensure a smooth closing with realtors, lending institutions, brokers, buyers and sellers.  With Nick’s previous years in lending and loan processing, this gives him an invaluable ability to communicate with his business partners. Nick is currently working towards his goal of becoming a licensed Florida title agent. He is also a long-time St. Augustine resident and an active member of the community.

As a file processor and the voice of Action Title, Vanessa appreciates the teamwork that goes into each transaction. She came to Action Title in 2015 with experience in the title insurance industry and continues to push customer satisfaction to the top. Her professionalism and title knowledge benefits real estate agents, banks/lenders, sellers, and buyers.

Candice joined Action Title in 2015, and began as a title processor. With her extensive experience in the banking industry, she enjoys helping out how and where she can, and is always eager to learn the title industry. Candice feels like every transaction is a learning experience to build upon.  Candice adds an attention to detail and together  with a commitment to professionalism to each closing.  Her constant communication throughout the entire process – not just at the table – will insure a smooth and accurate closing.

Shiffawn is one of the newest addition to our team. With previous office administration skills, she is now our clients first point of contact here at Action Title. She strives to do her very best at every task that comes in hand. Shiffawn has become quite the asset to Action Title and she goes above and beyond to make our clients happy and is always giving 110% each and every day! She is a favorite amongst our clients due to her outstanding customer service, attention to detail and bubbly personality.

Joan previously worked for a local boutique law firm that handled real estate matters and this experience has afforded her a great attention to detail.  As a closing assistant, Joan likes the interaction with realtors, lenders and customers.  An area native, she has invested a high standard of professionalism into her community and is eager to help with your next transaction!

Mark’s deep roots in all aspects of real estate transactions (including residential and refinance closings) further enables him to quickly respond to and solve a wide range of issues. Mark’s extensive experience makes him a valuable resource for all of our customers, while his proactive communication style, problem-solving attitude and calming demeanor help ease clients during challenging situations that may arise before closing.

Tiffany is yet another Florida native, has over 4 years of experience in the real estate industry and is our newest addition to the team. She fully understands and delivers our mission to be the industry’s leading title company by providing unmatched title insurance solutions, leading customer service in the industry, along with competitive rates. She continually strives to set new standards of customer service, turn around time, and focuses on our commitment toward our customers and the community in which we do business.