COMPANY PROFILE

A native to St. Augustine, Craig M. Herzog got his start in the title insurance industry when he received a job offer from one of the partners of Independent Title. At the time, he knew nothing about title insurance and what title companies did. Over the past 30 years he has developed a deep understanding in title insurance and has become an expert in his field, rising through the ranks of a highly successful title company in St. Augustine. Craig is now the owner and operator of Action Title Services of St. Johns County, Inc and has been for the past 17 years.

With over 30 years of experience, Craig is well regarded with his business partners. He has an immense knowledge of the title insurance industry and a wealth of understanding of all the vast market changes. His company offers real estate closing and escrow services and he can resolve complex title issues quickly and correctly. Along with his commitment to excellent customer service, Craig has gained a well-deserved reputation within the real estate community for accurate and on schedule closings. He can handle multiple tasks simultaneously while still delivering the best closing experience in the industry.

In 2016, Craig passed the Florida Land Title Association’s Certification Land – Title Closer Exam. This prestigious designation is only held by a few elite title insurance agents in the entire state of Florida, which further affirms that he is foremost in the field in knowledge and professionalism.

As a business owner, Craig always makes himself available and offers a hands-on approach to each closing. His experience working with builders, developers, investors, and regular real estate transactions gives him an unmatched depth of experience. Together with his years in the industry, Craig has been exposed to almost every type of transaction with many different situations that can offer. This allows him to orchestrate the closing process with minimal delays and prevents last minute stresses that may occur. Craig truly is a staple in the title insurance world.

David, a native of upstate New York and graduate of SUNY Binghamton, moved to Florida in 1998. David, formerly controller of a New York consulting firm, utilized his extensive accounting and marketing experience as the Business Manager of a successful title company in St. Augustine. He continues his fiscal management responsibilities at Action Title overseeing all aspects of the accounting, operations and business management.

Jessica is a native to St. Augustine and has worked in title insurance industry for the past 19 years. She is a licensed title agent and experienced closer. She is highly knowledgeable about potential title issues and is very dedicated to the buyers and sellers who are making such a large investment in their lives. Jessica grew up in St. Johns County and is raising her own family in the hopes that they will also be active participants in their communities. She is dedicated to this community and to each and every transaction she handles. She has worked diligently in the capacity of title agent, closer, escrow officer, and office manager in the past and brings that experience to Action Title to enhance the closing process and make it smooth and easy.

Jenny, is a St. Augustine native who has 30 years combined experience in the financial and title insurance industry.  Jenny has developed a strong background in the title industry since starting in 1998.  Jenny has a well earned reputation for being highly committed to providing customers with respect and dignity and has effective communication skills in order to provide customer service excellence. As Escrow Officer, Jenny will manage the entire closing process from examining the title commitment through preparation of closing documents and coordinating all the details to ensure a smooth closing with realtors, lending institutions, brokers, buyers and sellers. Jenny has a depth of knowledge within the industry of title insurance as well as many aspects of the company. She is the anchor of the business, ensuring the integrity of each closing.

Nick joined the Action Title Team, after 17 years as a licensed loan originator and processor.  This added level of mortgage experience has afforded Nick to add the added attention to detail on each and every closing.  As your escrow officer, Nick will oversee the entire closing process from examining the title commitment through preparation of closing documents and coordinating all the details to ensure a smooth closing with realtors, lending institutions, brokers, buyers and sellers.  With Nick’s previous years in lending and loan processing, this gives him an invaluable ability to communicate with his business partners. Nick is currently working towards his goal of becoming a licensed Florida title agent. He is also a long-time St. Augustine resident and an active member of the community.

Charlotte’s deep roots in all aspects of real estate transactions (including residential and refinance closings) further enables her to quickly respond to and solve a wide range of issues. Her extensive experience makes her a valuable resource for all of our customers, while her proactive communication style, problem-solving attitude and calming demeanor help ease clients during challenging situations that may arise before closing, during and after closings. Having worked with a successful title insurance agency before, this experience affords her a great level of experience and support to the daily operations of Action Title.

Wendy has been in the real estate business for over 20 years as a licensed agent and loan originator. Her prior experience working with buyers, sellers, realtors, and lenders, allowed for a smooth transition into the title side of the business. Wendy believes the responsibility she has to her clients is of utmost importance and prides herself on impeccable customer service. She thrives within the fast-paced environment Action Title offers, committed to making sure each transaction is finalized accurately and on schedule. Wendy is currently in the process of obtaining her Florida Title Agent License. Originally from New England, Wendy has loved living in St. Augustine since arriving with her family in 2003.

Shiffawn is one of the newest addition to our team. With previous office administration skills, she is now our clients first point of contact here at Action Title. She strives to do her very best at every task that comes in hand. Shiffawn has become quite the asset to Action Title and she goes above and beyond to make our clients happy and is always giving 110% each and every day! She is a favorite amongst our clients due to her outstanding customer service, attention to detail and bubbly personality.

Joan previously worked for a local boutique law firm that handled real estate matters and this experience has afforded her a great attention to detail.  As a closing assistant, Joan likes the interaction with realtors, lenders and customers.  An area native, she has invested a high standard of professionalism into her community and is eager to help with your next transaction! Joan is the face of Action Title and always has a smile when meeting customers each and every day.

Sally joined Action Title in 2020, and works on new order intake and issuing title policies. With her extensive experience in the title industry, she enjoys helping out how and where she can, and is always eager to learn more of title industry. Sally feels like every transaction is a learning experience to build upon. She adds an attention to detail and together  with a commitment to professionalism to each file.

Darlene joined Action Title in 2021 and handles most of order intake and file archiving for the company. She has an extensive experience in assisting others with daily tasks and she truly enjoys helping out how and where she can, and is always eager to learn.